To help us process your privacy request accurately, we may need some additional details from you. We’re committed to protecting your information — and that starts with verifying your identity and understanding the nature of your relationship with Carrollton Mortgage. We’ll only use the information you provide to fulfill your request.

If we’re unable to verify your request using the information you’ve given us — either through this form or after a follow-up — we may need to close the request. If that happens and you believe it was a mistake, you're always welcome to submit a new request.

Since we are a California-based mortgage company and only do business in California, all requests will be handled in accordance with California privacy laws, such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please note that you may need to submit separate requests if you wish to exercise multiple privacy rights.

California residents may also designate an authorized agent to make a request on their behalf. If you choose to do so, we’ll need written proof that you’ve given that person or organization permission, along with a way to verify the agent’s identity.

Please be aware that certain laws — such as those relating to federal financial regulations, taxes, employment, or pending legal matters — may limit or prevent us from fulfilling some types of requests. If that applies to you, we’ll explain why in our response.

Once we verify your request, it may take up to 30 days to complete. If we need more time, we’ll let you know.

For full details, please be sure to review our Privacy Notices — and if you ever have a concern or just want to talk, give us a call at (209) 526-6200 or email [email protected]. We’re here to help, and we take your privacy seriously.